*Help and support

Get help and support for the Polyteia Platform.

How to reach us

For questions or concerns, you can reach us by phone at 030 – 549083250 or by email at [email protected]. We are available Monday to Friday from 09:00 to 18:00 (CET). Feel free to attach screenshots or relevant information to your email to help us process your request.

When to contact us

Contact us when you:

• encounter an error or technical issue,

• need support using a feature,

• want to report a bug,

• have a question about permissions, roles, or access rights,

• need help managing or configuring your organization.

When to contact an administrator in your organization

Contact respective administrators in the platform when you:

• need access to a specific resource, solution or workspace,

• want to collaborate with another organization in the Polyteia Platform,

• want to delete or modify your account or profile from the organization,

• want to invite new members to your organization.

Online office hours

Join our weekly online office hours for personalized support, live demonstrations, and answers to your questions about the Polyteia Platform.

Schedule and format

When: Every Thursday from 14:00 - 15:00 CET Format: Online video session via Webex Language: Sessions conducted in German

Alternative times

If you can't make the regular Thursday session, contact us at [email protected] to discuss alternative arrangements for your organization.

Digital self-learning courses

Access our comprehensive online training modules to learn the Polyteia Platform at your own pace over here: https://academy.polyteia.de/

Course features

• Self-paced learning: Complete modules on your schedule

• Interactive exercises: Practice with real platform features

• Progress tracking: See your completion status and scores

• Certificates: Receive completion certificates for your records

• Updated content: Courses are regularly updated with new features