Help and support

Get help and support for the Polyteia Platform.

How to reach us

For questions or concerns, you can reach us by phone at 030 – 549083250 or by email at [email protected]. We are available Monday to Friday from 09:00 to 18:00 (CET). Feel free to attach screenshots or relevant information to your email to help us process your request.

When to contact us

Contact us when you:

• encounter an error or technical issue,

• need support using a feature,

• want to report a bug,

• have a question about permissions, roles, or access rights,

• need help managing or configuring your organization.

When to contact an administrator in your organization

Contact respective administrators in the platform when you:

• need access to a specific resource, solution or workspace,

• want to collaborate with another organization in the Polyteia Platform,

• want to delete or modify your account or profile from the organization,

• want to invite new members to your organization.

Digital self-learning courses

Access our comprehensive online training modules to learn the Polyteia Platform at your own pace over here: https://academy.polyteia.de/

Course features

• Self-paced learning: Complete modules on your schedule

• Interactive exercises: Practice with real platform features

• Progress tracking: See your completion status and scores

• Certificates: Receive completion certificates for your records

• Updated content: Courses are regularly updated with new features